Introducing a new caregiving resource might be challenging.
The tips below will help you explain what Elderella is, why you're using it, and how it supports everyone involved.
A person caring for you would like to use Elderella to keep track of your appointments, medications, tasks, and care updates so they can support you better.
Elderella helps organize information but you decide:
Your information stays private and secure. It's only shared with the people you, and the person caring for you, agree on. And you can change your mind anytime.
If you have questions or concerns, talk them through together, or reach out to us at [email protected].
Some elders may want to use Elderella with you, others may prefer you just keep them informed. Both approaches are fine as long as the person you're caring for understands how their information will be used and feels comfortable giving their consent.
Explain what you'll add (events, tasks, medications, notes) and why. If they'd like to use Elderella too, show what they'll be able to see and do.
Begin with one or two things that clearly help them, like tracking medications or doctor visits, or checking upcoming appointments together.
Ask what they're comfortable including and who should be able to see it. Consent is ongoing, not one-time, whether you're using Elderella for them or alongside them.
When Elderella helps avoid confusion or a missed appointment, point it out. "See how that helped?" This builds trust in Elderella and in the decision to use it.
Elderella supports their independence by keeping everyone coordinated and informed. Remind them they can always ask questions, change settings, or adjust what's included.
If the person you're caring for is independent but you're managing a lot behind the scenes.
"I found something that can help me keep track of everything we've got on the go — your appointments, medications, and other details. It's called Elderella, and it helps me stay organized so I don't miss anything important."
This reassures them that the tool supports you, not controls them. It shifts the focus from "technology for them" to "peace of mind for both of you."
If they're interested in using it too, you might add:
"If you'd like, we can look at it together sometimes so you can see what's coming up and ask anything that's important to you."
If caregiving feels like a shared effort among family members.
"Everyone’s been helping in different ways, and it can be hard to keep track. Elderella gives us one place to see what’s happening so we can stay connected and avoid missing things."
This emphasizes teamwork and communication rather than surveillance or record-keeping.
Optional add (for elder involvement):
"You’ll be able to see what’s coming up and what we’ve agreed on, and you can tell us if anything needs to change."
If the person you’re caring for gets easily overwhelmed by details or dislikes “apps.”
"It’s really simple — Elderella helps keep our notes, appointments, and tasks in one spot. It’ll make organizing a bit easier and give me more time to spend with you."
Focusing on simplicity and time together helps position Elderella as something that brings calm, not complication.
If they don’t want to use tech at all, you can reassure them:
"You don’t have to learn it if you don’t want to. I’ll manage Elderella and keep you updated."
If the person you’re caring for worries about data, privacy, or technology.
"Elderella is private and secure. Only the people you choose — like me, or other family members — can see what’s added. Everything is designed to meet strict privacy laws in both Canada and the United States, similar to how your doctor’s records are protected."
Offer to show them our Privacy Policy and Elderella Trust & security page. Transparency builds trust.
You might also say:
"We can decide together what to include and what to leave out. If you ever change your mind about something, we can update or remove it."
If the person you’re caring for is curious or likes to be involved.
"Want to take a look with me? We can add your next appointment together and see how it works."
Doing a simple task side-by-side, like adding a task or note, makes the experience feel approachable and shared.
If they’re able and interested in using Elderella themselves:
"If you like it, we can set it up so you can check things or add notes too, and we’ll make sure it feels comfortable for you."
Caring for an elder involves some of the most personal details in a family's life. See how Elderella keeps your data private, secure, and within your control.
Trust & Security