How should I introduce Elderella to the person I'm caring for?
Bringing a new tool into caregiving can be a sensitive step — especially when technology, privacy, or change feels intimidating.
The goal isn't to "convince" the person you're caring for to use Elderella; it's to help them understand what it is, why you're using it, and how it helps everyone feel more supported.
At its heart, Elderella is a family coordination tool, not a replacement for care or connection. It's designed to make life a little simpler for everyone involved — including the person receiving care.
Here are a few ways to approach the conversation, depending on your relationship and the person you're caring for's comfort with technology:
Five Approaches
The "Help Me Stay Organized" Approach
When to use: If the person you're caring for is independent but you're managing a lot behind the scenes.
"I found something that can help me keep track of everything we've got on the go — your appointments, medications, and other details. It's called Elderella, and it helps me stay organized so I don't miss anything important."
This approach reassures them that the tool supports you, not controls them. It shifts the focus from "technology for them" to "peace of mind for both of us."
The "We're in This Together" Approach
When to use: If caregiving feels like a shared effort among family members.
"Everyone's been helping in different ways, and it can be hard to keep track. Elderella gives us one place to see what's happening so we can stay connected and avoid repeating things."
This emphasizes teamwork and communication rather than surveillance or record-keeping.
The "Simplify and Reassure" Approach
When to use: If the person you're caring for gets easily overwhelmed by details or dislikes "apps."
"It's really simple — Elderella helps keep our notes, appointments, and reminders in one spot. It'll make my job a bit easier and give me more time to spend with you."
Focusing on simplicity and time together helps position Elderella as something that brings calm, not complication.
The "Your Privacy Matters" Approach
When to use: If the person you're caring for worries about data, privacy, or technology.
"Elderella is private and secure. Only the people you choose — like me, or other family members — can see what's added. Everything is protected under Canadian and U.S. privacy laws (PIPEDA and HIPAA), just like your doctor's records."
Offer to show them where the Privacy Policy and Elderella Security pages are. Transparency builds trust.
The "Try It Together" Approach
When to use: If the person you're caring for is curious or likes to be involved.
"Want to take a look with me? We can add your next appointment together and see how it works."
Doing a simple task side-by-side — like adding a reminder or note — makes the experience feel approachable and shared.
Building Comfort and Consent
Be transparent.
Explain what information you'll add (events, tasks, medications, notes) and why.
Start small.
Begin with one or two things that benefit them directly, like reminders or tracking doctor visits.
Let them set boundaries.
Ask what they're comfortable including. Consent is ongoing, not one-time.
Show value quickly.
Once Elderella helps avoid a missed appointment or confusion, highlight that moment: "See how easy that was?"
Emphasize control.
Reassure them that Elderella supports their independence by helping you stay coordinated.
A Final Thought
Introducing Elderella is really about deepening communication, not adding technology. Approach these conversations with empathy, patience, and curiosity. Listen to their concerns, and celebrate small wins when Elderella makes something easier for both of you.