Do I need to create an account?

Not necessarily. Families can add your name, phone number, and location as a reference contact without any action from you — it just makes it simpler for them to reach your office. If you’d like to be able to ask Ella questions about your patient’s care history, you can sign up for a free Medical Professional account. Both you and the family have to agree before you’re added to an elder’s profile.

What can I do as a medical professional on a care team?

You can ask Ella questions about the elder’s care history — medications, appointments, past notes, anything the family has logged. It’s useful when a patient comes in without a family member, or during a home visit when you need a quick answer and no one is there to ask.

Can families contact me through Elderella?

No. Elderella is built for family coordination, not for reaching medical professionals. Families have no way to send you messages or requests through Elderella.

Will I get notifications or need to check in?

You’ll get a notification when something significant changes in the elder’s care, so you don’t have to keep checking in. Beyond that, there’s nothing to manage — no inbox, no schedule to keep, and families can’t message you.

Is Elderella HIPAA and PIPEDA compliant?

Elderella holds itself to both HIPAA (U.S.) and PIPEDA (Canada) standards. Families control who has access — you’re invited in, and they can remove you at any time. Full details are at elderella.com/security.

How do I recommend Elderella to a family?

A mention at the end of an appointment usually does it: “Have you heard of Elderella? It collects all of an elder’s care details into one secure place, and helps you build an expanded care team — siblings, neighbours, other healthcare providers. Search for it in the App Store or Google Play.” Once they’re set up, families can save your contact details or invite you to join their care team.

By helping families, Elderella helps you.

Elderella is a family-managed elder care platform. Two paths land you here: a family invited you to their elder’s care team, or you’re thinking about recommending it to your patients.

Chat with Ella screen showing a medical professional asking about an elder's recent care history

Know what happened between visits

Ask Ella what’s changed since last time. A recent specialist visit, a new symptom, a hospital stay — she pulls the answer from everything in the elder’s record. Useful during home visits, when nobody else is there to ask.

Elderella call recording screen showing a transcribed call with extracted medication changes and follow-up details

No more broken telephone

Each elder has a dedicated Elderella number that rings their regular phone. When you call it, Elderella captures medication changes, follow-up instructions, and the next appointment for primary caregivers automatically. No more callbacks asking what you said.

Elderella medication list screen showing current medications with doses and schedules

Know what meds they’re taking, right now

See every current medication, dose, and schedule, plus a history of recent changes. After a specialist visit or hospital discharge, the updated list is already there — no paper, no triangulation.

Elderella care team screen showing family caregivers, aides, and clinicians with contact details

See the full circle of care

Family caregivers, paid aides, the care coordinator, other clinicians — all in one place with contact details. When you need to talk to the right person, you don’t have to guess who that is or play phone tag.

Quiet by design

Elderella isn’t one more inbox to keep up with. There’s no schedule to keep, nothing to respond to, no one trying to reach you through it. You log in when it’s useful and look for what you need.

No contact

Families cannot contact you through Elderella. No messages, no requests, no follow-ups.

Read-only

You read what the family has captured. You don’t add, edit, or sign off on anything.

Family-controlled access

PIPEDA and HIPAA aligned. Families manage consent and can remove you at any time.

What you’ll have access to

Medical Professional access is read-only and covers the information you’re most likely to need.

Medications — the full current list and history. Learn more
Calendar & appointments — upcoming and past events, including specialist visits and hospital stays. Learn more
Care team — everyone helping with care, and how to reach them. Learn more
Ask Ella — conversational answers drawn from the elder’s full record. Learn more

“If I could just log in and see — you saw the cardiologist last week, did they change any medicines, when are you seeing them again — that’d be very, very helpful.”

Frail elder care physician, Ontario

Two ways forward

A family has added you to their elder’s care team as a Medical Professional. Here’s what happens next.

1

You’ll receive a text or email with a link from the family.
2

Open the link and create a free Medical Professional account — just an email and a password. No charge, no subscription.
3

You’re in. Log in any time you’d like a quick look at the elder’s record — before a visit, during a home visit, or when something needs clarifying.

You can leave the care team at any time. Families can also remove you.

Privacy, consent, and your role

The family is the custodian of their elder’s information. They decide who’s on the care team and what each member can see.

Elderella is designed to meet and exceed PIPEDA (Canada) and HIPAA (U.S.) standards. Information is encrypted at rest and in transit, and it’s never used for advertising or sold to third parties.

Consent and capacity

Families manage consent on the elder’s behalf, including a provision for continued use if the elder loses capacity during their care journey.

Recording disclosures

Calls placed to an elder’s Elderella number are recorded and transcribed. A brief notification on the call discloses this to anyone calling.

Full privacy details

Read our complete privacy and security overview at elderella.com/security.

Questions?

Want to talk?

We’d love to hear how Elderella could fit into your practice — and what would make it more useful for the families you support.

Book a 20-min call or email [email protected]

Trust & security

Caring for an elder involves some of the most personal details in a family’s life. See how Elderella keeps your patients’ data private and secure.

Trust & Security