Everyone sees what they should
When you invite someone, you pick their access level — Primary Caregiver, Caregiver, Contributor, Medical Professional, or Contact Only.
Access levels at a glance
Primary Caregiver
Usually the person managing day-to-day care. There can be more than one Primary Caregiver.
Full AccessWhat they can do
- See and edit all care information
- Invite and manage care team members
- Remove team members when needed
- Change profile settings and manage subscription
- Create elder briefings
- Chat with Ella
Caregiver
Close family members, siblings, or friends who are actively involved in care.
Shared AccessWhat they can do
- See and edit all shared notes, tasks, events
- Create notes, tasks, events
- See medications
- See the full care team
What’s restricted
- Documents
- Billing and subscription settings
- Creating elder briefings
- Chat with Ella
Contributor
Neighbours, community members, or friends who pitch in on specific things.
Limited AccessWhat they can do
- Create new notes, tasks, events
- See and edit only what they created or what’s been assigned to them
What’s restricted
- Other people’s notes, tasks, events
- Medications
- Documents
- Billing and subscription settings
- Creating elder briefings
- Other care team members
- Chat with Ella
Medical Professional
Read-only access. Your elder’s doctor, specialist, pharmacist, or other healthcare provider.
Read-Only AccessWhat they can do
- See all medications
- See all events
- See the full care team
- Chat with Ella
What’s restricted
- Notes and tasks
- Documents
- Billing and subscription settings
Contact Only
Someone you want on file who doesn’t need access to Elderella. A distant relative, a past provider, or anyone your elder may need to reach.
No AccessChanging or revoking access
Access levels aren’t permanent. You can adjust or remove someone’s access at any time.
Change someone’s access level
Remove someone from
your care team
Common scenarios
Every family is different. Select what feels right for you, and know there’s no wrong choice.
Inviting a sibling
They’re probably calling you for updates already. Give them Primary Caregiver access so they can step in whenever you need them to.
Inviting a paid aide or home care worker
They need information to do their job well. Caregiver access gives them tasks, notes, medications, and upcoming events.
Inviting your elder themselves
If your elder is comfortable with technology, Caregiver access lets them stay in the loop or contribute to their own care record. They get visibility without the administration.
Inviting a neighbour or community member
Maybe they do the weekly shop or check in after appointments. Contributor access means they can see tasks, notes, and events assigned to them without seeing anything else.
Inviting a doctor or pharmacist
Your elder’s healthcare provider needs the medication list and appointment history, not your personal notes or task list. Medical Professional access gives them exactly what they need, and nothing they don’t.
Adding a contact only
The gardener, the house cleaner, the massage therapist. They don’t need Elderella access — but you need their number when something comes up. Contact Only keeps their info on file for anyone on the care team to find.
Questions?
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